PCF, Inc

PCF Internal Solutions

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NJ EDM Dart Mobile App 4

• Dart Mobile Download & Sign Up
• Dart Mobile Delivering Assigned Route Steps
• Dart Mobile Passenger on Route Steps
• Dart Mobile Assist on a Route or Ad Hoc Recovery Steps

General 4

• How can I submit a new ticket through the Self-Service Portal?
• ESS/Paycom Requests
• DSP Comp Requests
• Advisories and Exceptions

Email 2

• Out of Office Setup (Automatic Replies)
• How to Book a Conference Room in Outlook

PC/Desktop 7

• Domain/Email Password Reset instructions
• How to run a full Virus Scan in Windows security
• MS Teams - Scheduling a meeting
• How to clear cache and cookies on Windows PC
• Internet Explorer Mode in Microsoft Edge

See all 7 articles

Networking 2

• How to connect to VPN
• Submitting a New VPN User Request

Phones 1

• MS Teams - Mobile App

DSP 6

• Accessing e-Pay Statements
• Common answers for missing reports
• DSP cannot see their paystubs
• Duplicate and missing products or zones
• DSP 1099 Requests

See all 6 articles

Operations 1

• EPJ Online Training

Printers 1

• Printer Service Maintenance Repair or Toner Supplies request

Finance 1

• Concur 2 Factor Authentication Setup - DUO

Security 3

• Tech Support Scams
• Phishing Emails
• Test

Knowledge Base

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General 2

• Submitting a New Request
• Glossary of Acronyms and Terminology

Dart - Video Series 6

• Route Reports Preference
• Sequencing: View by Section
• Legacy Sequencing
• Optimize Sequencing
• Sequencing: Reverse, Restore and Start Over

See all 6 articles

Dart - Dashboard 2

• Look what's new on the Dashboard!
• Dart Dashboard Overview

Dart - Results Management 3

• Moving Address from one route to another
• Overcoming Excessive U-Turns
• Business Rules regarding Repeat Complaints

Dart - Delivery Management 15

• Two Column Routebook
• Bundle Count Groups
• Restore Sequence Feature
• Include ZL Deliveries
• Dealing with and Fixing Wildcards?

See all 15 articles

Dart - Workforce Management 2

• DSP ID Edit Feature
• Tips - Releasing Tips, Creating a Manual Adjustment, Balancing Tips

Dart - DSP Mobile 4

• What is DSP Mobile (Delivery Service Provider Mobile)?
• DSP Mobile Sign In
• DSP Mobile Menu
• Manager Access Portal - DSP Mobile and Portal

Dart - DSP Portal 9

• DSP PORTAL & MOBILE APP - PRIMARY FUNCTIONS
• What is the DSP Portal (Delivery Service Portal)?
• Logging in or Signing up to use the DSP Portal
• Resetting your DSP Portal Password
• Sequencing your route on the DSP Portal

See all 9 articles