PCF, Inc

How to install: Fresh install /Update

1. File can be downloaded from Apple Store (for IOS) or Google Play store (Android).
2. Search for Dart DSP Mobile.
3. In depth reference:  How To Install App in Live.docx

How to signup

1. Click on Signup in the app
2. Enter your BPID, Zip code and email, hit continue
3. Enter your username (must be at least 4 characters), hit continue
4. Enter your password (Must be 8 characters, one capital letter, one special character and one number)
5. Confirm the password
6. Select Security question 1
7. Enter your Security question 1 answer
8. Select Security question 2
9. Enter your Security question 2 answer, hit submit and a popup will let you know if you have successfully created an account
10. In depth reference: PCF DART DSP Mobile 3.0_How_To..._(Android_&__IOS).docx

How to log in 

1. Enter the username and password
2. Click Login
3. After 1^stlogin, users can log in using biometrics
   1. Select biometrics
   2. Use your face and/or thumbprint (depending on the device)
4. In depth reference:  PCF DART DSP Mobile 3.0_How_To..._(Android_&__IOS).docx

How to change / reset password via the App:

1. Click on forgot password on the app
2. Enter your username and hit continue
3. Enter the answers to your security questions 1 & 2, hit continue
4. Enter a new password (Must be 8 characters, one capital letter, one special character and one number), hit continue
5. Login with the new password
6. In depth reference:  PCF DART DSP Mobile 3.0_How_To..._(Android_&__IOS).docx

How to Request Credentials

1. If a user cannot remember their password and forgot the answers to their security questions, they will need to have an admin open a ticket via PCF ticketing system.
2. If the user does remember their security questions and answers, they can follow the Forgot Password.

How to create a ticket via the app

1. Click on settings and go to Contact Us
2. Enter a Route (if applicable) and your plant.
3. Enter a subject for your request
4. Under message, enter a brief description of the issue and click on submit

How to change security questions and answers

1. Once logged in, go to settings and click on account.
2. Click on the pencil icon
3. Select a new security question 1 and then enter the answer.
4. Select a new security question 2 and then enter the answer.
5. Click update.

How to extend your Schedule

1. Once checked in, click on schedule
2. If you need more time, click on no.
3. Click OK on request extension popup
4. 30 minutes will be added.
5. User can add more time by following steps 1-3.
6. Extensions are not allowed past the cutoff time.

How to check the App required settings on your device

1. Location
   1. IOS = Settings –Privacy & Security—Location Services—Dart Dsp Mobile
   2. Android = Settings –Location--Dart Dsp Mobile
2. Notification
   1. IOS = Settings –Notifications—DART Dsp Mobile
   2. Android = Settings –Notifications—DART Dsp Mobile
3. Battery saver mode
   1. IOS = Settings –Battery—Low Power Mode
   2. Android = Settings –Battery and Device Care--Battery—Power Saving Mode

How to get your device details

1. Once logged in, click on data
2. Scroll to the bottom to DEVICE DETAILS and your device details will be there.

What are the new notifications

1. Additional Notifications were added to notify DW/WW if something does not seem right.
   1. Are you Working Today? - When DW’s is not checked in and there is only one hour left on their schedule.  Will occur every 15 minutes. 
   2. Are you still working? - When a DW has checked in and started delivery, but has not moved 
   3. Started route-delivery? - DW's have checked in but haven't started delivering the route after a certain time.  
   4. Was the wrong route selected? – When   DW's is near the address of a Route but appears to be delivering a different route. 
   5. Route Selection Missing - DWs have checked in and started driving at an average speed of 20 miles/hour but still haven't selected a route to deliver delivery. 
   6. Route Delivered? – If a route is 100% delivered (no more addresses) but the DW has not stopped delivering. 

Client end notification

1. Shift ending soon - When DW’s shift is ending, they will start getting notification at an interval of 15min,10 min,5 min,4 min,2 min,1 minute if you are logged in and when you will click on notification you will be navigated to the Schedule screen:
   1. Clicking YES you will be navigated back to previous screen 
   2. Clicking NO and your schedule will be extended by 30 minutes if it does not go past the 3PM cutoff time.

 

 

 

How to capture POD 

1. From the delivery screen, click on the camera icon
2. In the Proof of Delivery Page, click on the camera icon
3. Click on the white button to take the picture
4. Click Use photo (IOS) or OK (Android) to keep the image
5. Click on Retake (IOS) or Retry (Android) if the picture needs to be retaken.

How to view the pod images captured for the day

1. Before checking out, click on the Proof of Delivery Tab
2. Any address with a green border has a POD with images captured being shown. 
3. Any address with orange border has been rejected.
4. Any address with grey border is still pending list of pod address.
5. Click on the image icon next to the address
6. A new window with the address and the image will appear.

How to Allow Camera settings to capture image

1. First time taking a POD, the app will ask for permission to use the camera, click allow.
2. For settings
   1. IOS = Settings—Apps—DART DSP Mobile—Camera
   2. Android = Settings—Apps—DART DSP Mobile—Permissions--Camera

Why we are seeing the orange bar at the top

1. An orange bar indicates low or no internet connection.
2. Once internet connection is restored, the orange bar will disappear.

Are POD at the Route Level

Android Device does not seem to have Google Play

Recovery Routes are not appearing on Deliver Screen

1. Recovery routes will appear after 10AM (EST).
2. Users must checkout and re-check in order to refresh the Deliver screen

How do I check the Detailed Complaints and Mail

1. Click on the Complaints & Mail tab
2. The data shown is for today, based on last process for all assigned routes.
3. Selecting previous button will bring you back one day at a time
4. Route dropdown allows user to select individual route, and complaints and memos will appear for the selected route.
5. Mail type allows users to select different transactions
   1. Hot Complaints
   2. Stop Delivery
   3. Memo
   4. Product and Address Change
   5. New Start and Restart
   6. Repeat Complaints
   7. Recoverable Complaints Unconfirmed
   8. Recoverable Complaints Confirmed
   9. Complaints

 

How do i re-sequence my route(s)

1. Click on Route sequencing tab
2. Select a route
3. To move the addresses, long click on the address until it is selected
   1. On Apple, a green plus sign will appear allowing the user to move the address
   2. On Android, there is no green sign
4. Once the address is selected, user can move up and down and place it where they want it.
5. To retain the sequence, click the save button

How do i check my Attendance points?

1. Click on the Time & Pay tab
2. Click on attendance tab
3. A pdf document will open up with the current data

How do i check my Pay?

1. Click on the Time & Pay tab
2. Click on Compensation tab
3. The last 8 months worth of pay statement will be avaliable
   1. The Pay period will only appear once it has been closed by Financne.
4. To view, click on the view button
5. A pdf document will open up with the current data
   1. Users can scroll side to side to view the data
6. The Grand Total does not reflect Equipment, Insurance and Miles fees.

How do i view my Newsfeed

1. The news feed will automatically appear once the user checks in.
2. It can also be viewed by clicking on the Message button on the bottom
3. The newsfeed will display Plant and Route messages for any plant the employee has an assigned route for.
   1. Warehouse workers will only see Plant messages
4. News section will display delivery notes
   1. Alternate delivery days
   2. Non-Published delivery
   3. Bonus Day
   4. One Off delivery
   5. Late truck delivery
   6. Special Delivery
5. Activity will display
   1. Complaint counts
   2. New Start and Restart counts
   3. Product and Address Change counts
   4. Memo counts
   5. Stop Delivery counts
      1. Under each activity section, when the count is greater than 0, the number will be highlighted, you can click on the number, and the app will take you to the detailed information.

If a new POD is added, how will i know?

1. While delivering, if a new POD is added, the app will send a notification letting the user know there is a new POD.
   1. The map will also be updated with a new circle.
2. Users can also click on the Proof of Delivery tab (must be checked in) and click on the refresh button at the top right corner.

Problem with Login

• Please check if connected to internet when clicked at login
  1. At the plant, users should be connected to the Plant Wi-Fi.
• Please check if have provided valid username and password
  1. You can view the password entered by clicking on the eye icon in password.
• Biometric –if password has been changed you need to login with valid username and password first and then users can use biometric going forward.
• Please login to application once you have signed up and created a username/password

Problems with Check In  

• Please make sure the internet connection is stable. If at the plant, the user should be using Wi-Fi at the plant. 
• Please make sure you have set the Location to Always; Low power battery mode is toggled off, and notifications are always allowed while using the app.
  1. Location
     • IOS = Settings –Privacy & Security—Location Services—Dart Dsp Mobile
     • Android = Settings –Location--Dart Dsp Mobile
  2. Notification
     • IOS = Settings –Notifications—DART Dsp Mobile
     • Android = Settings –Notifications—DART Dsp Mobile
  3. Battery saver mode
     • IOS = Settings –Battery—Low Power Mode
     • Android = Settings –Battery and Device Care--Battery—Power Saving Mode
• Make sure the user is within a PCF plant and within their schedule. 
• If getting any error message, please try logging out or kill the app and try check-in again.

Inaccurate Time

1. Please make sure the user has their locations set to ALWAYS.
   1. Location
      1. IOS = Settings –Privacy & Security—Location Services—Dart Dsp Mobile
      2. Android = Settings –Location--Dart Dsp Mobile
2. Make sure that after selecting route(s), users select Start Delivery

Problem with notification

1. Make sure notification settings are set up properly
   1. Notification –are toggled on with sound/alerts/badges
      1. IOS = Settings –Notifications—DART Dsp Mobile
      2. Android = Settings –Notifications—DART Dsp Mobile
          
          
          
          
          

Unable to check out

Can't stop delivering

 

Miles are not captured 

1. Check to see if Locations are set up correctly 
   1. Location
      1. IOS = Settings –Privacy & Security—Location Services—Dart Dsp Mobile
      2. Android = Settings –Location--Dart Dsp Mobile
2. Check to see if Battery saver mode is not on 
   1. Battery saver mode
      1. IOS = Settings –Battery—Low Power Mode
      2. Android = Settings –Battery and Device Care--Battery—Power Saving Mode
3. Check for OS updates.  If an update is available, please update.
   1. IOS = Settings--General--Software Update
   2. Android = Settings--Software Update—Check for Software Updates
4. Clear the Cache
   1. IOS = Uninstall and reinstall the app.
   2. Android = Settings—Apps—DART Dsp Mobile—Storage—Clear Cache
5. Logout from app and try login again.
6. Uninstall the app, restart the phone and reinstall the app
7. Make sure the user is not terminating the application by mistake. 
8. Terminating and minimizing are two different things. 
9. Terminating the application still track the location in 
10. Minimizing the application will not stop location tracking will be running in background

Problem with App is crashing/not working

1. Make sure user is working with the latest app version.
2. Check for OS updates.  If an update is available, please update.
   1. IOS = Settings--General--Software Update
   2. Android = Settings--Software Update—Check for Software Updates
3. Clear the Cache
   1. IOS = Uninstall and reinstall the app.
   2. Android = Settings—Apps—DART Dsp Mobile—Storage—Clear Cache
4. Logout from app/Kill the app and try login again.
5. Uninstall the app, restart the phone and reinstall the app
    
    
    

Problem with taking a POD 

1. Make sure camera settings are correct
   1. IOS = Settings—Apps—DART DSP Mobile—Camera
   2. Android = Settings—Apps—DART DSP Mobile—Permissions--Camera

Pod captured still shows red outline

POD image not shown in the Proof of delivery screen 

1. Any Pod image takes will be cleared out once the user Checks Out.
2. If the user would like to view the image, they can only do so while checked in.

Problem with Delivery/Assist/Proof of delivery

• Please make sure you have set the Location to Always; Low power battery mode is toggled off, and notifications are always allowed while using the app.
  1. Location
     • IOS = Settings –Privacy & Security—Location Services—Dart Dsp Mobile
     • Android = Settings –Location--Dart Dsp Mobile
  2. Notification
     • IOS = Settings –Notifications—DART Dsp Mobile
     • Android = Settings –Notifications—DART Dsp Mobile
  3. Battery saver mode
     • IOS = Settings –Battery—Low Power Mode
     • Android = Settings –Battery and Device Care--Battery—Power Saving Mode

Cannot see Assigned Routes

• Please allow at least 5 minutes for the route to appear on the app.
  1. If the user is Checked in, they will need to checkout, wait about 5 minutes and re-check in.
• Recover routes will not be available until after 10AM (EST)
  1. If the user is Checked in, they will need to checkout, wait about 5 minutes and re-check in.

Android Camera Button if not centred

• This is specific to certain Android devices.
  1. Open Camera App
     • Click on Settings-Shooting Methods-Floating Shutter button (disable).